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Citizen Complaints

Problem-Solving Options

Do you need help working through a concern about district procedures or with personnel? The best place to start is with the person or persons closest to the problem, if at all possible. When the concern or problem arises at a school, your principal should be your next point of contact to seek a solution. However, if a solution can't be worked out at the school, you have other options: 

ASD Citizen Complaint Process

Citizen Complaint form

You may use this process to address complaints against any ASD employee, policy, practice or procedure, including rights protected under Title VII of the Civil Rights Act of 1964, as amended, and Title IX of the Education Amendment Act of 1972.

If your complaint concerns instructional materials, please don't use the Citizen Complaint form. For complaints about instructional materials, please contact the Teaching and Learning Department or submit a REQUEST FOR RECONSIDERATION OF INSTRUCTIONAL OR LIBRARY MATERIALS form.

The Citizen Complaint form may be filled out by hand or on the computer, but should then be printed out and mailed to the superintendent's office at:

ASD Education Center
Superintendent
5530 E Northern Lights Blvd.
Anchorage, AK 99504-3135

Education Divisions

Academic Services complaint recipients

Instructional Division

Dr. Kersten Johnson-Strumpler
Deputy Chief of Schools

907-742-4256

Special Education

Special Education complaint recipients
Senior Director of Special Education

Tarlesha Wayne

907-742-4236

Other Divisions

Other ASD Divisions

Office of Equity
and Community Engagement

English Language Learners

Title VI Indian EducationTransportation Services

Toni Riley,
Senior Director

Bobbi Lafferty,
Director

Helena Batman,
Senior Director

Heather Philp, 
Senior Director

907-742-4130

907-742-4452

907-742-4445

907-742-1211