• acp

     

    Affordable Connectivity Program (ACP) Wind-Down Facts

    In 2021, Congress established the Affordable Connectivity Program (ACP) in the Bipartisan Infrastructure Law, appropriating $14.2 billion. The Federal Communications Commission (FCC) was tasked to develop and implement the ACP as well as ACP outreach and awareness activities.

     

    What’s happening?

     

    Without additional funding from Congress, the allotted $14.2 billion to fund the ACP is projected to run out in April 2024 (this date is an estimate and may change). As a result, the FCC has begun taking steps to wind down the ACP, which means:

     

    • ACP applications and enrollments will not be processed after February 7, 2024, at 11:59 PM ET.

    • Households who have applied, been approved, and are receiving the monthly internet discount before February 8, 2024, will continue to receive their ACP benefit until ACP funds run out, as long as the household remains enrolled in the program.

    After the ACP funds run out (projected in April 2024), households participating in ACP will no longer receive ACP discounts.

    What does this mean for low-income households not in the ACP?

    • Because of the wind down of the program, the ACP will need to stop new enrollments. Starting February 8, 2024, no new enrollments will be accepted.

    • Eligible households that are not already enrolled and who wish to receive the ACP benefit should complete an application at GetInternet.gov as soon as possible to allow time for the processing of your application. Once your application is qualified, you must sign up with an internet company by February 7, 2024, at 11:59 PM ET to start receiving your benefit.

       

    If you qualified for ACP, but you did not sign up with an internet company before February 7, 2024, at 11:59 PM ET, then you can no longer enroll in ACP.

     

    How does wind-down impact enrolled ACP households?

    Households that are enrolled in ACP will continue to receive a monthly discounted internet service through the end of ACP.

    During the ACP wind-down period, ACP households will receive notices from their internet company about the impact of the end of the benefit on the household’s bill and service. The notices will tell households:

    1. That the ACP is ending,
    2. The impact on their bill,
    3. The date of the last bill they will receive that includes the ACP benefit, and
    4. That they may change their service or opt-out of continuing service after the end of the ACP

    ACP households may also switch their internet plans without penalty.

     

    ACP households should:

     

    Contact USAC directly for any other questions about the ACP wind-down. Households can call the ACP Support Center at 877-384-2575 for information about their benefit.

     

    What are the important dates I should be aware of regarding the ACP wind-down?

     

    • February 7, 2024: This is the last day that the ACP will accept new applications and enrollments. Eligible households must be approved and enrolled with an internet company by 11:59 PM ET on February 7th to receive the ACP benefit. Starting February 8, 2024, there will be no more enrollments into the ACP.

    • Starting late January 2024, Households that are currently receiving a monthly ACP benefit will start to receive notices from their internet providers with information about the end of the ACP benefit. This information will include timing of the end of the program and the impact of the loss of the benefit on the household’s bill and service.

    • April 2024: The FCC anticipates existing ACP funding to run out in April 2024 if Congress does not provide additional funding. Consumers that are enrolled in the ACP will continue to receive their benefit on their internet service through April 2024. This date is an estimate and may change.

Recommendations

  • Recommendations for families applying for the Affordable Connectivity Program (ACP) for the best chance of a successful application to GCI and ACS.

    Initial Application

    1. In the ACP application, make sure to select “qualify with child” not “I qualify by myself.”
      1. I qualify by myself, meaning eligibility is determined through the parents’ income and at the end of the application, there will be an "eligibility could not be determined" message and it will ask for income documents to be submitted. 
      2. By qualifying for a child, you can select Community Eligibility Provision (CEP) for free and reduced meals eligible school and avoid altogether the income documents needing to be submitted.

        • If the school is not listed, there is a text box in which to type in the name of the school.
        • This is the case for West High School, which does not appear in the drop-down list of schools. 

          If the student receives free and reduced-priced meals, this is your best option.

      3. All households with a child who was approved to receive free or reduced price meals under the National School Lunch Program (NSLP) or the School Breakfast Program (SBP) within the last 12 months, including children who attend Community Eligibility Provision (CEP) schools, are eligible for ACP benefits.
      4. Here is the link to the ASD schools participating in CEP program.

        The CEP program is part of the National School Lunch Program (NSLP). A current Free & Reduced Price Meal letter or a CEP letter from the enrolled student's school combined with a copy of the student's report card can be used as qualifiers for ACP benefits. 

    2. Next, if the school is not on the drop-down list, you will be asked to submit information confirming the student is receiving free and reduced meals in his/her school.  
      1. Submit the Free and Reduced Lunches Letter parents received in the mail. 
    3. When you submit the ACP application, after you select the option for alternate email, you can add your email so that you and the parents both receive status updates on the completed application. 
    4. Once the application has been approved, the ACP sends an email saying you have been approved.  

      1. This email is especially important. It has the child’s name, application ID #, parent name, how identity was confirmed, as well as general information about the ACP program.  

        • If the parent selected Spanish as their preferred language in the ACP application, the approval letter will be written in Spanish.  

    Navigating GCI

    GCI has this website for getting signed up with ACP with GCI:

    https://www.gci.com/internet/affordable-connectivity-program

    Additional helpful information for GCI:

    1. If the parent speaks Tagalog or Spanish, there are options on the main GCI customer Service line, 1 800 800 4800 for both.  
      1. Press 2 for Tagalog and Press 3 for Spanish on the verbal phone tree menu when calling. 
    2. Make sure the parent knows the ACP application ID # when calling so that GCI can apply the discount.
    3. A GCI representative will then help the family to create a GCI account, apply the discount if they qualified, and establish a new internet service in their home.  

    Navigating ACS

    ACS has everything included on this website with directions and information regarding the program and how it works with ACS:

    https://www.alaskacommunications.com/Support/Affordable-Connectivity-Program

    Informational ACP Program Flyer

    https://www.fcc.gov/sites/default/files/acp-flyer-i.pdf

Local ISP's

  • GCI

  • ACS

Additional Resources

  • APL