• Frequently Asked Questions

Installation


  • How do I download the app?

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    Apple devices

    1.     Go to the App Store

    2.     Search for “Anchorage School District”

    3.     Select “GET” to start downloading the app

            


    Android devices

    1.     Go to Google Play

    2.     Search for “Anchorage School District”

    3.     Select “INSTALL” to start downloading the app

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  • Which devices are compatible with the app?

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    The Blackboard app is compatible with the following operating systems: iOS 9.0+, Android 4.2+ and Windows 10+.

    The Blackboard app for Android and iOS was designed and built for phones, iPads running iOS 9.0+, and Android tablets running 4.2+.

    The Blackboard app for Windows is compatible with tablets and phones and looks a bit different than the iOS and Android versions.

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Schools, Notifications & Activity Stream


Language


  • Does the app offer other languages other than English?

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    Yes, the mobile app is available in over 60 languages. The language of the app comes from your device's operating system, not your Blackboard Learn language preference. Language settings affect the app interface, but not course content.

    Settings / Select Language

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Login & Password


  • What if my username and temporary password doesn't work?

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    Confirm that the e-mail registered in Q Parent Portal is the one used for the mobile app. If the issue still occurs, confirm that web access is activated under Q Parent Portal. Front office staff can activate this feature.  All changes made in Q may take up to 24 hours to impact the mobile app.

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  • How do I reset my password?

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    Parents/guardians and students can reset their passwords by typing in their user name and clicking "Forgot Password?"

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  • Will parents/guardians be assigned a new password if their username is changed?

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    No, parents/guardians will need to retrieve a temporary password by typing in their new username and clicking “Forgot Password”.

    1.     Blackboard will e-mail parents/guardians a new password

    2.     Use the new password to log into Q
     
    Once logged in, users can change their passwords under their account settings

     

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  • Will the mobile app log me out automatically once I change my login username?

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    No, the mobile app will keep you logged in with the old password.

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  • Can I change my login username?

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    Parents/Guardians can change their app username by updating their e-mail registered in Q Parent Connection.  All changes made in Q may take up to 24 hours to impact the mobile app.

    Students cannot change their login PIN.

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  • How do I log into the app?

    Posted by:

    1. Click on "Q Student Info"

    2. Log into Q

    Parents/Guardians can log in with their Q Parent Connection registered e-mail with the temporary password to their e-mails.

    Students can log in with their Q Student Connection login PIN and password.

    Non-parents/students can use the app, but they will not have access to Q.

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Log out


Parent Information


Calendar Feeds


  • How do I personalize my calendar when I am following multiple schools?

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    1.     Click on “Calendar”

    2.     Select “Settings”

    3.     Select “Colors” and personalize your selections. Users can assign colors to the different school calendars

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  • How do I customize my calendar feed?

    Posted by:

    1.     Click on “Calendar”

    2.     Select “Settings”
    3.      Select the schools to follow and calendars will automatically sync with the app.

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Student Information


  • What information related to my children can I see through the app?

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    Parents/guardians can view their children’s grades, assignments, class schedule, attendance record, and cafeteria balance.

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  • Are my children's profiles linked automatically in the app?

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    Yes, student accounts should show up automatically once the parent is logged into the app. If a child’s profile is not linked automatically, contact the school’s front office.

    All changes made in Q may take up to 24 hours to impact the mobile app.

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  • Does the mobile app reflect real time information?

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    The app does not reflect real time information. The app is updated nightly and any changes made in Q may take up to 24 hours to impact the mobile app. Data provided on Q will be the most accurate information.

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  • Who do I contact if my child's information is incorrect or missing?

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    Verify child’s information on Q Parent Connection. If parents/guardians are unable to resolve the issue, contact the school’s front office.

    All changes made in Q may take up to 24 hours to impact the mobile app.

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  • Where can I view my child's, assignments, and attendance?

    Posted by:

    1.     Click on the student profile

    2.     Click on “Classes”

    3.     Click on each of the classes to view class assignments and attendance

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  • How do I view and update my child's cafeteria balance?

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    Once you click on the student profile, the cafeteria balance is shown on the first page. If you click on “Cafeteria Balance” the app will take you to Q Parent Connection where you can add funds to the balance.

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  • Will my child's school photo be automatically updated in the mobile app?

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    ASD will automatically upload your child’s student photo once a year in the fall. New students enrolling into a school after the initial enrollment period will not have a photo uploaded until the next school year.

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  • How do I change my child's icon photo?

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    1.     Click on student’s profile

    2.     Select photo icon

    3.     Select from options to view, take, choose, or remove an existing photo

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  • What type student alerts can I get through the app?

    Posted by:

    ·       Attendance

    ·       Assignments

    ·       Class grade drops below a certain threshold

    ·       Assignment grade/overall grade drops below a certain threshold

    ·       Grade has been updated by the teacher

    ·       Teacher has posted a new assignment

    ·       Cafeteria lunch balance drops below a certain threshold

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Student Alerts


  • Why do I not see standards or behavior grades?

    Posted by:

    This applies to Denali Montessori and Eagle Academy and kindergarten students using standards.

    Standards and behavior grades are not displayed within mobile app at this time.

    Comments (-1)
  • Why do I see percentages on some grades but not others?

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    Past terms will display final grades for that term without percentages.

    Current terms will display currently earned grades with percentages.

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  • How do I set up student alerts on my app?

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    1.     Click on "Notifications"

    2.     You will see "Academic Alerts" that are push notifications that pop-up on your mobile device.

    3.     Select "Setting"

    4.     Manage alerts by turning “On” or “Off”
     

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