• Frequently Asked Questions

  • How do I download the app?

  • Which devices are compatible with the app?

  • How do I add a new school to my activity stream once I've downloaded the app?

  • Does the app offer other languages other than English?

  • What if my username and temporary password doesn't work?

  • How do I reset my password?

  • Will parents/guardians be assigned a new password if their username is changed?

  • Will the mobile app log me out automatically once I change my login username?

  • Can I change my login username?

  • How do I log into the app?

  • How do I logout of my app?

  • Will my app log me out automatically?

  • Can I log into more than one device at a time?

  • What if my personal information listed on the mobile app is incorrect?

  • How do I personalize my calendar when I am following multiple schools?

  • How do I customize my calendar feed?

  • What information related to my children can I see through the app?

  • Are my children's profiles linked automatically in the app?

  • Does the mobile app reflect real time information?

  • Who do I contact if my child's information is incorrect or missing?

  • Where can I view my child's, assignments, and attendance?

  • How do I view and update my child's cafeteria balance?

  • Will my child's school photo be automatically updated in the mobile app?

  • How do I change my child's icon photo?

  • What type student alerts can I get through the app?

  • Why do I not see standards or behavior grades?

  • Why do I see percentages on some grades but not others?

  • How do I set up student alerts on my app?