- Anchorage School District
- FAQ Ordering Meals
Student Nutrition
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Frequently Asked Questions: Ordering Meals
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How do I create an account?
- Go to paypams.com and select “Sign Up Now”
- Select “AK” and submit
- Select “Anchorage School District” and continue
- Read “Welcome” message and Select “Continue”
- Create Username and check availability
- Create Password
- STOP and record steps 5 & 6 in your phone and/or a piece of paper secured in your wallet or purse
- Continue filling in the fields to create your parent profile
- Select “Create Account”
- Confirm information is correct and select “Submit”
- Add your student’s information (this must be full legal name)
- Select your student’s school
- Enter in your student’s date of birth
- Select “ADD”
- Verify this information is correct.
- (If you have additional students to add, please do so now)
- Your account has been successfully created. Please select “Continue” to move on to ordering.
Video: How to Create an Account
Video: "Cómo crear una cuenta y pedir comidas"
Video: "Paano Lumikha ng isang Account at Mag-order ng Mga Pagkain"
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How do I order meals?
- “Select Delivery Options” and choose a school to pick up from (you can select any school you want)
- Check the box “Buy” for the dates you want to pick up your meals
- Select “Add To Cart”
- Review the information is correct
- Select “Checkout”
- Select “Authorize Transaction”
- Your orders have been placed.
Video: "Cómo crear una cuenta y pedir comidas"
Video: "Paano Lumikha ng isang Account at Mag-order ng Mga Pagkain"
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How much will this cost?
Meals are currently offerred to students registered at participatipating National School Lunch Program Schools at no charge for the remainder of the 2020-2021 school year.
However, we recommend that you submit an application for the Free and Reduced Lunch Program as there are potential additional benefits linked to eligibility. The aggregate meal application data is also used to qualify schools for grants, additional nutrition programs and other district funding.
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How do I reset my password?
- Go to paypams.com and select "Login"
- Select "Forgot Password"
- Enter your email address and click "Submit"
- Wait for the email from paypams.com to be sent
- Click the link in the email to begin the process to reset your password.
Video: How to Reset My Password
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I have a child who is not enrolled in the Anchorage School District, can they still receive a meal?
Students must be enrolled in an ASD school that participates in the National School Lunch Program. A list of ASDs NSLP schools may be found here: https://www.asdk12.org/Page/13258.
If you have some students that attend an ASD NSLP school, and some that do not, you may order meals for only those students enrolled in an ASD NSLP school.
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My student is dual-enrolled, are they eligible to receive meal service?
Students’ primary school of enrollment must be a National School Lunch Program (NSLP) school to be eligible to a receive meal. A list of NSLP schools may be found here: https://www.asdk12.org/Page/13258.
If you have some students that attend participating schools and some that do not, you may order meals for only those students enrolled in an NSLP school.
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My student attends a school that's not on the list; can they receive a meal?
Students must be enrolled in a National School Lunch Program (NSLP) school to be eligible to receive a meal. A list of NSLP schools may be found here: https://www.asdk12.org/Page/13258.
If you have some students that attend participating schools and some that do not, you may order meals for only those students enrolled in an NSLP school.
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Can I get all of my students’ meals at one distribution center?
You may request meals from the distribution center that is most convenient for you. This means that you may have all your students’ meals ready at a single pick up location.
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Do I have to pick up meals from a specific distribution center?
You may request meals from the distribution center that is most convenient for you. It need not be in the same area as the school your child attends.
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How can I cancel or change an order that I have already placed?
To cancel your order, email a list of student’s names, ID or Date of Birth, and what locations and dates were selected for pickup to snadmin@asdk12.org. One of our team members will assist you in cancelling your orders.
To change an order, email a cancellation request to snadmin@asdk12.org and place a new order online. You must to wait for a cancellation confirmation from our team before you can begin placing additional orders.
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When I look up my student in PayPAMS, I am getting a non-found error. How do I place an order?
If you have recently registered or moved schools, your enrollment information may not exist or have been updated. You may utilize same day pick up to receive a meal (you will need to provide student information at the school) upon pickup and display a government-issued photo ID. Enrollment data syncs nightly.
If you continue to experience difficulty adding your student, please email a detailed description of the problem including your student's name, ID number or Date of Birth, and school where enrolled to snadmin@asdk12.org, one of our team members will be happy to assist you.
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My children are “in class” at the time of meal pickup. Do my children need to be with me to pick up the meals?
Your children do not have to be present to pick up meals.
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I do not know my student’s ID number
The fastest way to find your student’s ID number is from Parent Connection: https://parentconnect.asdk12.org/production/parentportal
You can find your student’s ID from the Online Payments page, for instructions, see: https://www.asdk12.org/Page/13241.
If you are unable to access Parent Connection, you may contact your school office. If you need additional assistance, we will be happy to assist you. Please replay to SNAdmin@asdk12.org with a good contact number and one of our team members will give you a call.
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Instructional Videos with Audio
"How To Create an Account and Order Meals"
Video: "Cómo crear una cuenta y pedir comidas"
Video: "Cómo Restablecer Mi Contraseña"
Vitio: "Faʻafefea ona toe seti laʻu upu pasi"
Video: "Paano Lumikha ng isang Account at Mag-order ng Mga Pagkain"
Daim Video: "Yuav Ua Li Cas Sau Nyiaj Thiab Khoom Noj Mov"